RATIONALE

Total Quality Management is closely associated with better quality products and services, higher productivity, lower costs and more timely delivery. The bottom line is that companies that have successfully implemented quality management programs are more profitable and competitive in the marketplace than those that have not.

More and more small and medium-sized firms are discovering that implementing a quality management program is not necessarily expensive, given the benefits that may be expected from it. But it does involve top-to-bottom commitment to evolve a company-wide quality improvement philosophy and system. These and other concepts, approaches and tools will be discussed in this course and will demonstrate that quality management works.

COURSE CONTENT

The course includes the following topics and activities:

· Introduction to Quality Management

· Managing Quality

· The Six Basic Quality Control Tools – The Six Quantitative Tools

· Statistical Process Control – The Seventh Quantitative Tool

· The Seven New Quality Control Tools – The Seven Qualitative Tools

· Acceptance Sampling

· 5S & Just-In-Time Systems – The Next Logical Step to Quality Management

· Benchmarking

· Quality Awards and Quality Certification

· Total Quality Management Plan Preparation

COURSE OBJECTIVES

The course aims to upgrade the productivity and competitiveness of the participant’s enterprise through the utilization of TQM principles.

At the end of the program, the participants are expected to be able to:

q Discuss the importance of quality;

q Discuss the different approaches of TQM tools and techniques;

q Describe different ways of ensuring quality;

q Enhance their capability to implement total quality system in an enterprise or organization; and

q Develop their awareness on the current trends in total quality management and how successful TQM programs have been implemented and the advantages of having successful TQM in the organization.

TARGET PARTICIPANTS

The course is designed for owner-managers of SMEs, line managers and administrators of production and service-oriented companies who are entrepreneurial in their approaches in making the business viable.

COURSE REQUIREMENTS

In order to be considered a graduate of the course and be awarded a Certificate of Completion, the participant should fulfill the following:

· At least 80% attendance of total number of sessions.

· Submission of a Total Quality Management Plan.

TRAINING METHODOLOGY

The course will use a combination of lecture-discussion, group dynamics, case studies, film showing and workshops.

VENUE

Sessions will be conducted at the 3^rd Floor of UPISSI.

* For particulars, write or call (

The Chair

Training Department

University of the Philippines

Institute for Small Scale Industries

E. Virata Hall, E. Jacinto Street

UP Campus, Diliman, Quezon City 1101

Tel. Nos. 928-7076 to 79

Fax No. (632) 920-6923

E-mail: training.issi@up.edu.ph

Homepage: http://www.upd.edu.ph/~issi