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Published
•
“Industry Report: The Problem of Sustainable Competitive Advantage
in Philippine Call Centers,” The Philippine Management Review,
Vol. 13, No. 1, 2006.
Unpublished
• “An
Objective-based Assessment of the Impact of a Mobile Sales
System in a Food Manufacturing Company”, Read at the 11th
Asia-Pacific Management Conference, National Cheng Kung
University, Tainan, Taiwan, November 2005 (also Faculty Grant
Lecture, 2005).
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